Refund Policy

Last Updated: August 20, 2026

Thank you for shopping with Fanzoravan.

We want every customer to have a clear understanding of our after-sales process before making a purchase. This Refund Policy explains how we handle requests involving products that arrive damaged, defective, incorrect, or otherwise affected by a fulfillment issue.

Please review this policy carefully before placing an order.

1. Our Return and Refund Policy

Because many orders are processed and prepared specifically for fulfillment, Fanzoravan does not generally accept returns or issue refunds simply because:

You changed your mind after placing an order
You no longer want the item
You selected the wrong product, size, color, or variation
The item did not meet personal expectations unrelated to a product defect
A similar product is available elsewhere

For this reason, please review product details carefully before completing your purchase.

However, we will review eligible after-sales requests when there is a verified problem with the order or product.

2. Issues Covered by Our After-Sales Support

You may contact us for assistance if:

Your item was damaged before or during delivery
The product has a manufacturing or material defect
You received an incorrect item
Part of your order is missing due to a fulfillment error

Each request is reviewed individually based on the information and evidence provided.

3. When Should I Contact Fanzoravan?

Please inspect your order as soon as it arrives.

If you discover a problem covered by this policy, you must contact us within 7 days after the package is marked as delivered.

Requests submitted after this period may not qualify for review.

To start a claim, please email:

support@fanzoravan.com

For faster processing, please provide:

Your order number
The email address used when placing the order
A clear explanation of the issue
Photos or videos showing the problem
Photos of the product and packaging when relevant

Depending on the situation, we may request additional information before making a decision.

4. How We Review Claims

Once we receive your request, our support team will review the information provided.

If we determine that the issue qualifies under this policy, the available solution may include:

Sending a replacement item
Providing a partial refund
Providing a full refund

The type of resolution offered will depend on the nature of the issue, product availability, and the evidence submitted.

Fanzoravan reserves the right to determine the most appropriate resolution for an approved claim in accordance with this policy and applicable law.

5. Approved Refunds

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

After the refund has been processed, the time required for the funds to appear may vary depending on your bank, card issuer, PayPal, or other payment provider.

In most cases, please allow approximately 7–12 business days for the refund to appear in your account.

Processing times may vary and are outside Fanzoravan's direct control once the refund has been submitted to the relevant payment provider.

6. Replacement Requests

Fanzoravan does not operate a standard exchange program.

Replacement products may be offered when an item is confirmed to be:

Damaged
Defective
Incorrectly shipped

If a replacement is approved, we will provide further instructions regarding the next steps.

Product availability may affect whether a replacement can be provided. If an identical replacement is unavailable, another appropriate solution may be offered.

7. Do Not Send Items Back Without Authorization

Please contact our customer support team before returning any product.

Do not send merchandise to any address unless you have received return instructions or written authorization from Fanzoravan.

Unauthorized returns may not be accepted, processed, or eligible for a refund.

Fanzoravan cannot be responsible for packages returned to an incorrect address or sent without prior authorization.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

support@fanzoravan.com

Cancellation requests can only be considered before the order has entered processing or has been shipped.

Once an order has been processed or dispatched, it may no longer be possible to cancel it.

Where applicable, any approved cancellation may be subject to reasonable processing or transaction costs.

9. Contact Our Support Team

If you have a question about this Refund Policy or need assistance with an order, please contact us.

Email:
support@fanzoravan.com

Phone / Text:
+1 (424) 419-1614

For faster assistance, please include:

Your order number
The email address used during checkout
A clear description of your request

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