Shipping Protection & Tipping Policy

Last Updated: August 20, 2026

At Fanzoravan, we may offer certain optional additions during the checkout process to give customers more flexibility when placing an order.

These optional services may include Shipping Protection and Tipping. Neither option is required to purchase products from our website.

Any applicable charge will only be added to your order if the option is selected during checkout.

1. Optional Checkout Services

Some customers may choose to add optional services to their order for additional convenience or peace of mind.

These services are entirely voluntary.

Shipping Protection

Shipping Protection is an optional service that may provide additional assistance for eligible shipping-related issues, such as:

Packages lost during transit
Items damaged during shipment
Certain delivery-related problems
Other eligible circumstances described in the applicable Shipping Protection terms

Coverage is subject to the specific conditions, limitations, and exclusions associated with the Shipping Protection option.

Tipping

Customers may also have the option to leave a voluntary tip during checkout.

Tips are completely optional and are intended as an additional way to show appreciation for the work involved in supporting, processing, and fulfilling customer orders.

Choosing not to leave a tip will not affect your order, product price, shipping service, or customer support.

2. You Are Not Required to Purchase These Services

Shipping Protection and Tipping are optional additions.

You are not required to purchase either service in order to:

Complete your checkout
Purchase products from Fanzoravan
Receive standard customer support
Receive the selected shipping service

If neither option is selected, no charge for these optional services will be added to your order.

Customers should review their order summary before completing payment to confirm all selected products and optional services.

3. Shipping Protection Coverage

If you choose to purchase Shipping Protection, the service may provide additional protection for eligible problems occurring during the shipping process.

The specific coverage available may depend on the Shipping Protection service offered at the time of purchase.

Details regarding eligibility, covered events, exclusions, and the claims process will be provided through the relevant Shipping Protection information available during checkout or on the applicable product or service page.

Shipping Protection does not guarantee coverage for every delivery issue. Claims may require supporting information, such as:

Your order number
Tracking information
Photos or videos of damaged items
Information regarding the delivery issue

Each request may be reviewed according to the applicable Shipping Protection terms.

4. Refund Requests for Optional Services

If you accidentally selected Shipping Protection or added a Tip during checkout, you may contact our customer support team to request assistance.

Where appropriate, the optional Shipping Protection charge or Tip may be reviewed separately from the products included in your order.

Eligibility for a refund may depend on factors such as:

Whether the optional service has already been used
Whether a Shipping Protection claim has already been submitted or approved
The stage of order processing or shipment
Applicable payment processing requirements

We will review each request based on the circumstances and provide further assistance where appropriate.

5. Tips

Any tip added during checkout is voluntary.

A tip is separate from the price of your products, shipping charges, taxes, and other applicable fees.

Customers should review their order summary before submitting payment to ensure that any optional tip amount is correct.

If you believe a tip was added unintentionally, please contact us as soon as possible and include your order number.

6. How to Request Assistance

If you have questions about Shipping Protection, a tip, or an optional charge on your order, please contact our customer support team.

To help us locate your purchase, please include:

Your order number
The email address used during checkout
Details regarding your request

Our support team will review your message and provide assistance based on the applicable policy and circumstances.

7. Contact Us

Email:
support@fanzoravan.com

Phone / Text:
+1 (424) 419-1614

Website:
fanzoravan.com

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